FAQ

1.What's the typical process for shipping my order?

Place an order, ship the goods, inform the logistics tracking number, receive the goods and check the goods, complete the order

2.Can you walk me through how to track my shipment?

We will send the tracking number within 3 days after placing the order

3.What are the standard shipping times and do they vary by region?

Domestic button delivery time is 50 days, warehouse button delivery time is 7 days

4.I'm not satisfied with my purchase. How do I go about returning the product?

Contact the customer service staff of the platform to operate the refund

5.Are there any conditions or restrictions on returning items?

Orders cannot be returned in transit

6.What should I do if my item arrived damaged or defective?

Contact the customer service of the platform to explain the situation and handle the reissuance

7.Can you give me an overview of what your after-sales services include?

7 days return, damage compensation

8.I'm confused about how to use the product I ordered. Do you have a guide or manual available?

We have a 24-hour customer service team to respond to your questions in a timely manner

9.I've heard about your shipping performance. Can you tell me more about it?

International express is used for domestic shipments, and Fedex is used for local shipments

10.If there are issues with my order, what channels can I use to contact your customer service?

You can consult by email or within the platform

11.What are the different payment methods that can be used for wholesale purchases?

You can choose PayPal, and if you have a large amount, you can contact customer service to inform you of the relevant operation

12.How can I apply a coupon towards my purchase?

The coupon can be claimed on the product page and used directly

13.Can coupons be combined with other discounts or promotional offers?

Can be mixed

14.If I buy in bulk, do I qualify for a wholesale discount?

Free shipping is available for bulk purchases

15.What is the minimum order quantity to qualify as a wholesale purchase?

The minimum order value is $10,000

16.Can I choose different payment methods for each transaction?

Can be supported

17.Is there a possibility of getting exclusive coupons as a regular customer?

Frequent customers can contact customer service to receive more benefits

18.What should I do if I encounter a problem during the payment process?

You can contact us by email or in-house mail

19.Are there any special policies or offers for wholesale customers?

For more discounts, please contact customer service

20.Are all products eligible for coupons, or are there some exceptions?

Customized products are not eligible for discounts

21.What if I want to customize the size color?

Contact the platform's customer service staff to explain the requirements that need to be customized